Terms & Conditions

In General
The contract made by you on-line with the Witches Cauldron Team incorporates these terms and conditions, which prevail over any terms and conditions proposed by you.

These Terms & Conditions do not supersede your statutory rights under the Sale of Goods acts; they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers fairly and should a dispute arise, we will always seek to find a speedy and amicable solution to the problem.

All prices displayed on the website are quoted in UK Pounds Sterling and are inclusive of any VAT which may be payable by you. VAT is charged at the current UK government set rate.

Customers and not the Witches Cauldron Team are responsible for any applicable duties and/or taxes levied at the point of entry into the destination country.

The Witches Cauldron Team reserves the right to change our prices without prior notice.

Payment by PayPal, please refer to your account parameters. Any payment details processed by PayPal will not be seen by us or stored on our server.

Goods will not be shipped unless payment is received in full, including delivery charges.

If the intended payment type for this order is PayPal, the delivery address has to match the confirmed PayPal address for security reasons. If it does not, we cannot confirm the fulfilment of this order.

All our figurines are supplied unpainted and unassembled if not cast as a single piece.  Any weapons, poles or other pieces intended for that figurine are supplied with the figurine.  Some snagging may be required before the figurine may be used.  Flying witch figurines may need some drilling before the supporting poles may be used.

Witches Cauldron do not supply flags.

Many of our products are made of pewter and may contain lead.  Other products are made of resin.  Some products have sharp points.  These products are not suitable for children.

Ordering and dispatch
When you submit an order via our website or by any other method, we will treat each order for goods as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to acceptance and availability, with the quantity and selection of goods set out in your order.
 If you have any problems when attempting to order online, technical or otherwise, email via the contact us page or telephone us on +44 (0) 1279 305958.  Please note that this is not an ordering line - we currently do not have the facilities to accept credit or debit card payments.

If the items are in stock, we aim to dispatch your order within seven working days from receipt and acceptance of your order, although large orders may take longer and we have up to thirty (30) days to do this.  For those items not currently in stock, casting is performed offsite by a third party and is therefore not within our control.  We will make every effort to dispatch within the time specified, but this is an approximate time only and we cannot be held responsible for any inconvenience arising from failure to provide the advertised service because of factors which could reasonably be considered to be outside our control.

Returns and cancellation policy
The Witches Cauldron Team want you to be totally satisfied with your purchase. If for any reason the goods at point of delivery are defective or have been incorrectly supplied by us, we will happily replace them or refund you the value of the defective or incorrect items.

Your right to cancel
 In compliance with the EU Distance Selling Directive retail customers (excludes wholesale) you have seven (7) working days from the day after taking delivery of the products to cancel. You may return the products without reason. A refund of the purchase price will be made in full within thirty (30) days of cancellation. Where the goods have not been returned within this period, a deduction may be made from the refund to cover the reasonable costs of collecting the goods. You will be responsible for the cost and the safe return of the products. Risk of damage to the returned products lies with you at all times.

You must let us know of your decision to cancel the contract within 7 working days after the day you have received the goods and any notification must be in writing. Full contact details are set out at in the contact us section of our website. Goods must be returned with proof of purchase. Refunds will normally be made using the same method as the original payment (i.e. a PayPal purchase will be refunded through your PayPal account).

This does not affect your statutory rights as a consumer.

All rights in the content of these web pages are owned or controlled for these purposes by the Witches Cauldron Team. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of the Witches Cauldron website for any reason whatsoever without the prior written permission of the Witches Cauldron Team.

 Any reproduction of our figurines is strictly forbidden. Legal action will always be taken against any person found doing so.
 Due to concerns over illegal copying of our figures, orders for quantities of single figures may not be accepted.
Whilst we aim to ensure that the information on this website is correct, we cannot guarantee the accuracy and completeness of the material on the website.

We reserve the right to make any changes to the material, information and products on this website at any time without any notice.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Governing law and jurisdiction
Upon entering the Witches Cauldron site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, The Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between the Witches Cauldron Team and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.